If you have a question about your order, shipping, the ZEN Signature Box, seasonal items, or business inquiries, please contact us using the form below.

Order-related inquiries

For order-related inquiries, please include your order number and the email address used at checkout.

Shipping questions

For shipping questions, please include your order number, delivery country, and any tracking information if available.

Product questions

For questions about the ZEN Signature Box, selected items, or seasonal surprise items, please contact us before placing your order.

Business inquiries

For supplier, collaboration, or wholesale inquiries, please include your company name, website, and a short message about your proposal.

Response time

We usually respond within 2 to 3 business days. Response times may vary depending on weekends, Japanese public holidays, and the nature of the inquiry.

Important note

Please do not send sensitive payment information, credit card details, or passwords through the contact form.