Shipping & Duties

Digital guides & digital products

ZEN Home Finds digital guides, maps, and other digital products can be purchased from anywhere in the world where our online store and payment services are available. Digital products do not require physical shipping and are not subject to shipping fees, import duties, or customs clearance.

Where we ship physical goods

We currently ship physical goods to the following countries and regions:

• Australia
• New Zealand
• South Korea
• Thailand
• Taiwan
• Singapore
• Hong Kong
• Malaysia
• Philippines
• Indonesia

Digital delivery

Digital products are delivered electronically after purchase. For ZEN Guides, your downloadable guide will be provided digitally, and any included interactive map or related digital resource can be accessed through the instructions provided with the guide. No physical item will be shipped for digital-only purchases.

Order processing

Physical orders are usually prepared and packed in Japan after your selected items are confirmed. Processing times may vary depending on item availability, seasonal items, and shipping schedules. Digital products are normally delivered automatically after successful payment.

Shipping fees

Shipping fees apply only to physical goods and are calculated at checkout based on your delivery country and available shipping methods. Shipping is not included in the product price unless expressly stated at checkout. Digital-only purchases do not have shipping fees.

Import duties, GST, taxes & customs fees

For physical shipments, import duties, GST, taxes, and customs clearance fees are not included in the product price or shipping fee unless expressly stated at checkout. These charges, if applicable, are the customer’s responsibility and may be collected by the courier or customs authority upon delivery. Customs duties and physical import charges do not apply to digital delivery.

Customs delays

Physical international shipments may be delayed by customs inspections, local delivery conditions, or courier processing. ZEN Home Finds is not responsible for customs delays once an order has been handed to the carrier.

Incorrect or incomplete address

For physical orders, please make sure your shipping address is complete and accurate before placing your order. If a parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply. A shipping address is not required for digital-only delivery unless requested as part of the checkout process.

Refused delivery

For physical shipments, we are not responsible for parcels refused due to unpaid local duties, taxes, customs charges, or failure to respond to courier or customs requests.

Shipping & order questions

If you have questions about physical shipping, duties, digital delivery, or your order, please contact us through our Contact page.