Terms of Service

By accessing or purchasing from ZEN Home Finds, you agree to the following terms.

Store and products

ZEN Home Finds sells curated Japanese goods, including the ZEN Signature Box.

The ZEN Signature Box includes customer-selected items and seasonal surprise items selected by ZEN Home Finds.

Seasonal surprise items

Seasonal surprise items may vary by availability and season.

Product photos are examples of the style and type of items that may be included. Colours, patterns, and exact items may vary.

These variations are part of the ZEN Signature Box experience and are not considered defects.

Orders

By placing an order, you confirm that the shipping information you provide is accurate and complete.

We are not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete shipping information.

Prices

Prices are shown in the applicable store currency or market currency where available.

Shipping fees, import duties, GST, taxes, and customs clearance fees are not included unless expressly stated at checkout.

Payment

Available payment methods are displayed at checkout.

Payment is processed at the time of order unless otherwise stated at checkout.

International shipping

Orders are shipped from Japan.

International orders may be subject to import duties, GST, taxes, customs clearance fees, local import rules, and delivery conditions in the destination country.

These charges and responsibilities, if applicable, are the customer’s responsibility unless expressly stated at checkout.

Decorative and small items

Unless clearly stated otherwise, items sold by ZEN Home Finds are intended as decorative lifestyle goods, gifts, or collectible-style items for adults.

Small items may not be suitable for young children.

Returns and refunds

Returns and refunds are handled according to our Returns & Refunds Policy.

Refused delivery

We are not responsible for parcels refused due to unpaid local duties, taxes, customs charges, or failure to respond to courier or customs requests.

Limitation of liability

ZEN Home Finds is not responsible for customs delays, local import restrictions, refused deliveries due to unpaid duties or taxes, or delays caused by carriers or customs authorities.

Changes to these terms

We may update these Terms of Service from time to time. The version published on this store applies at the time of use or purchase.

Contact

If you have questions about these terms, please contact us through our Contact page.